Очередной кидок от www.tinydeal.com - Будьте осторожны!!!

Поскольку у меня нет собственного блога, решил выложить информацию сюда дабы не потерять. Собираюсь немного донести свой опыт другим.

Сайт tinydeal.com отказывается возвращать деньги за товар, который закончился на складе и который он в итоге не может отправить.

Предыстория.
На сайте tinydeal.com я купил товар “(PIPO) M9 Pro 10.1" IPS Screen Android 4.2 32GB RK3188 Quad-core Tablet PC w/ WiFi Bluetooth GPS CPU 1.6GHz RAM 2GB L-214730” стоимостью $284.99.
http://www.tinydeal.com/ru/pipo-m9-pro-101-ips-android-42-32gb-rk3188-quad-core-tablet-p-99695.html
Оплатил через webmoney. На сайте было написано “есть в наличии”.

После этого мне пришло письмо о том что товар популярен и закончился и предложили купить что то другое или они вернут мне деньги удобным мне способом (webmoney или TD внутренние очки сайта).

Сначала я согласился подождать новостей от поставщиков, позже согласится перевести эти деньги в TD очки, что бы при появлении товара в продаже самостоятельно купить.

Когда товар появился снова в продаже, я его купил. Поскольку только 90% очков DT можно было задействовать на покупку товара, то мне пришлось доплатить $28.50.

Сначала меня уверяли что товар вышлют мне как можно быстрей, потом написали что товар популярен и уже закончился.

До этого неоднократно покупал на этом сайте и ни разу не было проблем.

Далее моя переписка с ними, которая длилась несколько дней через электронную почту !

tinydeal wrote (25 Jule):
There is some inconvenience about this order 2990024723010000273711/2761047.
The item L-214730 you ordered is very popular in this period, it has sold out at the moment, we are not sure when we can get the item.

I wrote (25 Jule):
Hello
I do not want to choose another product. I want that (PIPO) M9 Pro 10.1" with GPS.
I can wait until the item will appear again in the store? How long time to wait for this product in stock?

Spring wrote (25 Jule):
Dear Ruslan P (rpiskarev),
This is Spring, the representative of TinyDeal Customer Service. I am happy to assist you further.
We will contact our supplier to see whether we can get it or not.
Any news, we will let you know.

I wrote (25 Jule):
Hi Spring.
Ok. I'm waiting for any news from your supplier.

Spring wrote (25 Jule):
This is Spring, the representative of TinyDeal Customer Service. I am happy to assist you further.
Thank you for your understanding.
Any news, we willl inform you immediately.

I wrote (29 Jule):
Hi.
Any news from the suppliers?
You can return my money to TD account, if no news from your supplier.
Ideally, I want (PIPO) M9 Pro 10.1" with GPS. Or will wait until there is another more good product.

Spring wrote (30 Jule):
This is Spring, the representative of TinyDeal Customer Service. I am happy to assist you further.
Sorry there is still no news from our supplier.
We can refund as your TD points to your TD account.
Please check it in three to five working days.

My remark:
After that, in my TD account came the equivalent of $ 284.91.
I waited a few days until the product is back in stock.
And when he came in stock - I made a new order.
Tinydeal.com site allows you to use 90% of the TD account, so I paid extra $ 28.50.

I wrote (06 August):
Hi Spring.
I see the product is sold again.
I made a repeat order by paying $ 28.50 + TD.
If possible, accelerate order processing.
№ 7450025194450000273711

Spring wrote (06 August):
This is Spring, the representative of TinyDeal Customer Service. I am happy to assist you further.
Thank you for your supporting for our company.
We will arrange the product to you as soon as possible .
You will be informed when your package is sent out to you.

I wrote (07 August):
Sorry if I distract from the work.
Two days my order status "Processing". Is this normal?
#7450025194450000273711
I bought a gift for my son and I should have time to September 18.

tinydeal wrote (07 August):
There is some inconvenience about this order 7450025194450000273711/2795510.
The item L-214730-C3 you ordered is very popular in this period, it has sold out at the moment, we are not sure when we can get the item.

I wrote (07 August):
Is this a joke?
You can send me a product or refund all the money to two orders?
I spent my money on two orders 2990024723010000273711/2761047 and 7450025194450000273711/2795510.
Prehistory.
I bought a tablet “(PIPO) M9 Pro 10.1" IPS Screen Android 4.2 32GB RK3188 Quad-core Tablet PC w/ WiFi Bluetooth GPS CPU 1.6GHz RAM 2GB L-214730” its cost $284.99. I made the payment via WebMoney.
After that, I started getting these letters.
(в этом месте вставил переписку с ними)
After that, in my TD account came the equivalent of $ 284.91.
I waited a few days until the product is back in stock.
And when he came in stock - I made a new order.
Tinydeal.com site allows you to use 90% of the TD account, so I paid extra $ 28.50 and wrote you a letter about it.

Spring wrote (07 August):
This is Spring, the representative of TinyDeal Customer Service. I am happy to assist you further.
Sorry for the item L-214730 in the order 2990024723010000273711, it is out of stock.
We have refuned as your TD points to your TD account.
Please check it.
YOu can use these Td points to buy another model on website.

I wrote (07 August):
Sorry.
But I need that product (PIPO) M9 Pro 10.1". Another tablet is not suitable.
Please give me back my money in my wallet Z817758585827.
Orders numbers 7450025194450000273711 ($28.50) and 2990024723010000273711 ($284.91) - total $313.41.
I have to buy this product in another shop.
It was a gift to my son.

Eve wrote (07 August):
This is Eve,the representative of TinyDeal Customer Service. I am happy to assist you further.
Thanks for the reply.
We refund you for the L-214730 of 2761047 as TD points to your TDaccount. use TD points to buy items directly, it will save payment handling fee for you.( 1usd equal 10TD points, FAQhttp://faq.tinydeal.com/Default/Faq_Info/126)
And we can't get L-214730-C3 of 2795510 from our supplier now.Can you wait for some times or choose the other?You can tell us the model you like.
Thanks very much and best regards.

Spring wrote (08 August):
This is Spring, the representative of TinyDeal Customer Service. I am happy to assist you further.
For the our of stock item L-214730, we have refunded as your TD points to your TD account.
You can use these TD points to make the purchase again.
And the item L-214730, we are now trying to get it from our suppliers.
When it is in stock, you can buy it with the TD points you have gotten.

Eve wrote (08 August):
This is Eve,the representative of TinyDeal Customer Service. I am happy to assist you further.
Thanks for the reply.
We have refunded you for the (PIPO) M9 Pro 10.1 of 2761047 on July 30 to your TD account.You can check it.
Faq about how to check the points: http://faq.tinydeal.com/Default/Faq_Info/906
1．Login your account.
2．Find “My Account” on the top or the bottom of homepage, and then click “My profile”; the page about your account will come into your eyes. Here you can see different information of your account on the left page.
3．You can click “Affiliate Program” to know the detail information of your TD points. You can click “Affiliate History” to know the record about you affiliate program.
Do you want to refund L-214730-C3 of 2795510?
Which following way would you like to get money?
1. We return money as TD points to your TD account, use TD points to buy items directly(Every 10 TD points are equivalent to US$1, and can be used for purchase on our store), it will save payment handling fee for you, you can check: http://faq.tinydeal.com/Category/Index/71
2. Refund money to your original paid account (that account will deduct some handling fee)
Please get back to us as soon as you can if you agree the TD points.
Thanks very much and best regards.

Я не выдержал и решил им написать в чат!!!

Chat InformationYou are now chatting with 'Shelley'

Shelley: Welcome! How can I help you?
Ruslan: Hi
Ruslan: L-214730 in stock? White or black.
Shelley: Please wait for a moment, I am checking for you.
Shelley: L-214730
Shelley: yes
Shelley: all in stock
Ruslan: ok
Ruslan: I want to buy it
Ruslan: http://www.tinydeal.com/ru/pipo-m9-pro-101-ips-android-42-32gb-rk3188-quad-core-tablet-p-99695.html
Shelley: welcome your shopping here
Shelley:
Ruslan: I can talk to Eve or Spring?
Shelley: sorry, they were not available at the moment
Shelley: what can I do for you ?
Ruslan: I'm twice trying to buy (PIPO) M9 Pro 10.1", but every time I do not sell it.
Ruslan: becose you ordered is very popular in this period, bla-bla
Ruslan: Read carefully, avoid generic replies!!! If today or tomorrow, your supplier will bring the tablet, I'll be happy to get a tablet. I do not fit your TD points to buy a product is not in stock. I have two financial transactions: For L-214730 of 2472301 #2990024723010000273711 ($284.91) For L-214730-C3 of 2795510 #7450025194450000273711 ($28.50) I want to get my money back on my original paid account. What percentage will deduct some handling fee?
Shelley: I will be right with you. Please wait a minute. I'm checking and reply you soon. Thanks for your patients!
Shelley: sorry for the trouble to you
Shelley: I just checked for you
Shelley: our system already made a refund to you for the order 2990024723010000273711
Shelley: and we have returned as TD points
Shelley: please check the points in your TD account
Ruslan: yes, i see
Ruslan: I came to buy the real product and not virtual Points))))
Ruslan: and i make new order 7450025194450000273711
Shelley: ok
Shelley: sory, L-214730 all booked by other customs now
Shelley: we may have to cancel the order for you
Shelley: or you have to change to other model ?
Ruslan: I'll be happy if I will send the parcel with my new ordering.
Ruslan: no other model
Ruslan: I was waiting for this model. Your employees know about it.
Ruslan: I ordered the black, but maybe you have a white.
Ruslan: Or, find me another model by parameters: 10.1" Android 4.2 1920 x 1200 or more Quad-core Processor RAM 2GB GPS
Ruslan: 10.1", Android 4.2, 1920 x 1200 or more, Quad-core Processor, RAM 2GB, GPS
Shelley: we appreciate you can finnd another model
Shelley: and then back to us for change
Ruslan: I spent two days looking web site, have not found an alternative product.
Ruslan: I want to get ALL my money back on my original paid account.
Ruslan: What percentage will deduct some handling fee?
Ruslan: Total: $3313.41
Ruslan: ups
Ruslan: Total: $313.41
Ruslan: Otherwise I will be forced to make a complaint to arbitration webmoney.
Shelley: sorry, the reason for cancel order ?
Ruslan: This is my monthly income and I wanted to buy a gift for my son, not your virtual points. you know what I mean?
Ruslan: reason: The product is not available.
Ruslan: I have a few days am corresponding with Eve and Spring.
Ruslan: Looks like tinydeal are cheating.
Shelley: ok
Shelley: we will refund to you webmoney account
Shelley: sorry for all the trouble to you
Ruslan: I am a returning customer. Previously, it was good.
Shelley: as the tablet did sold out
Shelley: yes
Shelley: we care you as our good customer
Ruslan: When you return webmoney?
Ruslan: $284.91 + $28.50 = $313.41 - (some handling fee)! Right?
Shelley: we are not sure for the handing fee .
Shelley: 7450025194450000273711 we will refund to you
Shelley: but order 2990024723010000273711 already returned as TD points
Shelley: already refunded, hope for your understanding
Ruslan: I want to return both transactions #2990024723010000273711 and #7450025194450000273711
Ruslan: its m y money\
Ruslan: TD points to webmoney
Ruslan: I wanted to buy a gift for my son, not your virtual points. you know what I mean?
Shelley: sorry ,already returned before for the order 2990024723010000273711
Shelley: it's late for refund to your webmoney
Ruslan: I agreed to put my money on the points to buy this particular tablet. No tablet, return the money.
Shelley: you can check points in your account : ruslan.piskarev@gmail.com
Shelley: 2990024723010000273711 ,already refunded as TD points, you have got it
Shelley: is it clear for you ?
Shelley: 7450025194450000273711,we will refund this order to your webmoney account ,ok ?
Ruslan: >>7450025194450000273711,we will refund this order to your webmoney account ,ok ?
Ruslan: ok
Ruslan: 2990024723010000273711 please return points to dollars and return to my orriginal account.
Ruslan: I need that ALL my money to buy another store.
Shelley: sorry, we are failed to return it as cash to your original account
Shelley: we already process refund as points
Ruslan: All right. I can buy L-166083?
Ruslan: (CUBE) U30GT2 10.1"
Shelley: L-166083
Shelley: yes, it's okay
Ruslan: or L-166558 (PIPO) M9 10.1"
Shelley: L-166558-C29 only with grey color
Ruslan: L-166083 (CUBE) U30GT2 10.1" and the difference Put in my TD account. You can do it now?
Ruslan: stop
Ruslan: I read
Ruslan: i want L-166558-C29 with grey color
Ruslan: L-166558-C29 with grey color and the difference Put in my TD account. You can do it now?
Ruslan: Are you still there?
Shelley: ok
Shelley: we can
Shelley: I will do the change for you now
Shelley: please don't worry
Shelley: sorry for our trouble to you /
Ruslan: How long can I wait to see the result in my account?
Shelley: It will not update in your order manager, but it has been changed in our system .Please be assured!
Ruslan: (PIPO) M9 10.1" IPS Screen Android 4.2 16GB RK3188 Quad-core Tablet PC w/ WiFi HDMI CPU 1.8GHz RAM 2GB L-166558 GRAY
Shelley: yes
Shelley: this one
Shelley: grey color
Ruslan: My original order and the new have a different price. How to be in this situation?
Shelley: we will return to you TD points
Shelley: right ?
Ruslan: ok
Shelley: thanks for your support
Ruslan: #7450025194450000273711 $28.50 return to my original webmoney account!
Ruslan: and #2990024723010000273711 replace to L-166558-C29.
Ruslan: Right?
Shelley: no ,no
Shelley: 7450025194450000273711 , replace to L-166558-C29.
Ruslan: ok
Shelley: order 2990024723010000273711 arleady refunded
Shelley: so cann't be changed
Ruslan: I get it.
Shelley: ok
Ruslan: As a moral compensation can send the parcel with the track number?
Ruslan: So I could see it.
Shelley: yes
Shelley: the order will send by tracking
Ruslan: Thanks.\
Ruslan: How many days it will be sent?
Shelley: Generally it takes 1-3 business days to prepare for order, but we will try to be earlier.
Ruslan: ok.
Ruslan: bye
Shelley: Thanks for your support to Tinydeal.In order to improve our customer satisfaction. Could you please click CLOSE on the top right corner to evaluate our service. Have a nice day!

Честно говоря, думаю что разговор в чате может ничего не дать.
Are you fucking kidding me?

До этого были другие пять заказов на этом сайте, все они успешно пришли.

Продолжение следует.